You’ve been in an injury or your car has experienced some cosmetic/structural damage because of bad ride out. Either way, you want the dents, dings and scratches fixed as soon as entirely possible. Entrusting your prize vehicle to your initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have your best interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be monitored.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair are increasingly honest with their customers.”
What prompted the great need of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they actually do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them alongside a lowball estimate.
In light of situations like these, it’s no wonder recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests at heart. Recently, EMC Publishers reported that a “Local auto repair shop [had been] recognized by BBB for its consistency.”
The auto repair shop was selected by a “panel of judges usually composed of business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in other areas of business by the auto repair service provider secured the win.
One of the methods the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective always be getting you back on a road quickly and using the confidence that your vehicle has been restored meant for complete satisfaction. ICAR Gold class certification also helps to ensure that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way that the auto repair service walked away with no honor was getting the time promote to its customers, in plain, non-technical language, what repairs their car needed and what options were available all of them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative elements. Watch out for auto body shops that use knock-offs or cheap imitations but impose just slightly less than a competitor because of this committed to the real deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in worries that you’re being ripped off through your auto repair purchase. A reputable car body team focuses on by taking your stress out within the process with focus on detail from quote, to insurance agency document approvals, all the way through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777